Computers are one of the most trouble-prone products Consumer Reports tracks in its annualproduct-reliability surveys. When it came to solving problems, wait time on the phone and the knowledge of support staff, Apple's tech support received high scores across the board for both laptop and desktop systems in Consumer Reports' latest survey featured in the June issue.

Consumers looking for stellar tech support should consider a Mac since Apple's topped Consumer Reports' latest Ratings of tech support services. The latest annual tech-support survey, conducted by the Consumer Reports National Research Center draws on subscribers' experiences with 10,000 desktop and laptop computers. Results revealed that tech support solved problems for only about 60 percent of the respondents who used it. Apple's tech support was much more successful than others, solving problems more than 80 percent of the time.

  The report which includes comprehensive Ratings and buying advice for tech-support services, desktops, laptops, all-in-ones, and monitors are available in the June issue of Consumer Reports, on sale May 6. The reports are also available to subscribers at http://www.ConsumerReports.org.


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Posted at 12:00AM May 08, 2008 by ko maruyama in Prestige  |  Comments[0]